Shipping policy

Shipping Policy

Willowmere is a curated shop that works with select brand and fulfillment partners. As a result, products in the same order may ship from different locations and may arrive in separate packages.

Processing & Delivery
Processing and delivery times vary by product, inventory location, and fulfillment partner. When an estimated delivery window is available, it will be shown during checkout or in your order information. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking
When tracking is available, it will be sent to the email or contact method used at checkout. If an order contains products fulfilled by different partners, you may receive more than one tracking number.

Address Accuracy
Please review your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible. Once an order has entered fulfillment, an address change may not be possible.

Lost or Damaged Shipments
If a shipment appears lost, arrives damaged, or shows as delivered but cannot be located, contact us with your order number so we can help investigate with the appropriate fulfillment partner or carrier.

Shipping availability, rates, and any applicable free-shipping thresholds are shown at checkout and may vary by destination and product.