We want every Willowmere order to feel like a good choice. Most unused, unworn items in their original condition and packaging may be requested for return within 30 days of delivery unless the product page states otherwise.
Because Willowmere curates products from select brand partners, some items ship directly from those partners and return instructions can vary by product. Please contact us before sending any item back so we can provide the correct return address and instructions. Do not return an item directly to a supplier without authorization.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos when available so we can make it right.
Non-Returnable Items
Items marked final sale, personalized or custom items, gift cards, and used pet-care or consumable products cannot be returned unless they arrive damaged or defective. For hygiene and safety, opened treats, grooming products, and other consumables are not eligible for return.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Original shipping charges are generally non-refundable unless the return results from an error, damage, or defect. Banks and payment providers may require additional time to post a refund.
To start a return, please use our Contact page and include your order number.